1. About LOCAL
LOCAL is a discovery and contact platform. It helps you find local businesses, services, events and offers and contact the provider directly. LOCAL does not take bookings, orders, appointments or payments, and we are not a party to any arrangement you make with a provider. Any booking, price, payment, refund or service is agreed directly between you and the provider.
2. Eligibility and accounts
- You must be at least 16 years old to create an account.
- You must give accurate information and keep it up to date. Email accounts must be verified.
- You are responsible for activity on your account and for keeping your sign-in details secure.
- You can browse listings without an account. An account is needed to save listings, message businesses and list a business.
3. Businesses and listings
If you list a business, service, event, activity or offer, you agree that:
- You are authorised to represent the business, and all information and photos you provide are accurate, lawful and yours to share.
- You hold any licences, registrations, qualifications and insurance required for your services (for example electrical or building licences).
- Listings are reviewed before they are published and may be rejected, edited for formatting, unpublished or removed if they breach these terms. Changes to a live listing are reviewed again.
- The "spots left" indicator is informational only. It does not reserve or guarantee a place, and you must keep it honest and up to date.
- Listings expire after a set period (or after an event ends) and can be renewed.
- You will respond to enquiries honestly and comply with the Australian Consumer Law and all other applicable laws.
4. Content rules
You must not post, upload or send anything that:
- is false, misleading or deceptive, including fake listings, fake urgency or impersonation;
- is illegal, fraudulent, a scam, or promotes illegal goods or services;
- is abusive, harassing, threatening, hateful, discriminatory, sexually explicit or violent;
- infringes anyone's intellectual property or privacy, or shares someone's personal information without consent;
- is spam, unsolicited advertising, or contains malware or harmful links.
You keep ownership of the content you post. You give LOCAL a non-exclusive, worldwide, royalty-free licence to host, display, reproduce and promote it for the purpose of operating and promoting LOCAL, for as long as it is on LOCAL.
5. Reporting, blocking and moderation
You can report listings and users, and block users, in the app. We review reports and may remove content, reject or unpublish listings, and suspend or disable accounts that breach these terms, with or without notice. There is zero tolerance for objectionable content or abusive users. To raise a concern, email support@localapp.com.
6. Messaging
In-app chat is for genuine enquiries about listings. Do not use it to send spam or abuse, or to request sensitive information such as passwords or full card numbers. We may review reported conversations to keep the platform safe.
7. Our service
We work to keep LOCAL available and accurate, but we do not verify every listing and we do not guarantee the quality, safety, legality or availability of any business, service, event or offer. Use your own judgement before engaging a provider. We may change, suspend or discontinue features at any time.
8. Consumer guarantees and liability
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded. To the maximum extent permitted by law, LOCAL is not liable for any loss arising from your dealings with providers or other users, or for indirect or consequential loss. Where our liability cannot be excluded but can be limited, it is limited to supplying the service again.
9. Ending your use
You can stop using LOCAL and delete your account at any time (see how). We may suspend or close accounts that breach these terms or the law, or that put other users at risk.
10. Privacy
Our Privacy Policy explains how we handle your personal information.
11. Changes
We may update these terms. We will post the new version here and update the date above; significant changes will be notified in the app. Continuing to use LOCAL after changes take effect means you accept them.
12. Governing law
These terms are governed by the laws of Western Australia, Australia, and you submit to the courts of that jurisdiction.
13. Contact
LOCAL · Margaret River, Western Australia · support@localapp.com